SECURUS

Relax with a SECURUS Monitored Alarm

With a SECURUS monitored alarm your alarm signals are received at our A1 graded monitoring centre in West Perth and responded to in seconds. No home or business should be unprotected, and the best way to protect your property and belongings is to install a SECURUS monitored alarm.

For around $1 a day you can have an immediate professional response to your alarm activation. Neighbours will usually ignore alarm sirens and you do not want the responsibility of putting your friends or relatives at risk if your home or business has been broken into - leave it to the professionals.

Key Holders

When you first go online at the monitoring centre you will be asked to supply the details of at least 3 keyholders. These are the people our operators in the control room will call in the event of an alarm.

Important minutes can be wasted if this list is not current and you can call us at any time to update your details. When you do call us to change any of your details or give us instructions you should be asked for a voice code or password. Your voice code is generally the line number as shown on your monitoring invoice. We need this code to ensure that we do not make unathorised changes to your instructions.

Police Response Policy

It is important that you, as a monitored client understand when the Police will respond to alarms. Control rooms must contact their clients to establish the veracity of alarms prior to contacting the Police. The Police will prioritize attendance to category "A" alarms as "high priority".

Category "A" alarms consist of;

• HOLD-UP ALARMS
• DURESS ALARMS
• EMERGENCY ASSISTANCE ALARMS

Please Note: There are new requirements in relation to Duress / Hold-up alarms. Please see below for further information.

Any other monitored alarm is classed as a category "B" alarm and given a "low priority" status unless there is some other evidence of a crime being committed. Category "C" alarms are any unmonitored alarm and they will be categorised as "not a priority".

The Police will only categorise multi-sector or multi-break alarms (ie more than on break on the same sector) as category "A" if "keys to the premises are available to enable Police to access within a reasonable time." This makes it all the more important to ensure your list of keyholders is current and makes the inclusion of our security guards amongst your keyholders as a sensible and strongly recommended feature of your overall security.

 

Duress Alarms New Policy

Recently the WA Police Department in conjunction with the Security Agents Institute issued a revised policy statement in regards to the treatment of duress and hold-up alarms. Please click on this link for further information. [go]