Feel safer at home with HomeSafe — a personal alarm system that connects you instantly to trained professionals, 24 hours a day, 7 days a week.
Reliable and Connected Personal Safety Solution for the Home
HomeSafe brings reliable personal emergency response systems to individuals who need enhanced safety, independence and peace of mind at home or in care environments.
With HomeSafe, help is always just the press of a button away, on either HomeSafe’s Base Station or connected Pendant.
HomeSafe is designed to provide immediate assistance by connecting users to our ASIAL Grade A1 Security Monitoring Centre based in WA. HomeSafe uses simple devices and is easily transferrable.
Monitoring starts from $1.00 a day, with no lock-in contract. See pricing, or speak to our Perth team on (08) 9422 1111.
Why Choose HomeSafe?
How does HomeSafe Work?
Press the Button to Trigger an Alarm
In the event you require assistance, press the button on your personal alarm system. A fall-detection Pendant is also available, which triggers an alarm automatically when a fall is detected.
- Speak to Trained Operator in Monitoring Centre
Communicate directly with our trained security team through the Base Station’s in-built speakerphone and microphone and explain the situation.
- Assistance Arranged
The operator will assess the situation and send whatever help is required – whether that be your designated contacts (family member, neighbour, or friend), or ambulance services.
HomeSafe Features: Designed for Your Safety and Convenience
- 24/7 monitoring by trained security professionals in WA, from $1.00 a day
- No lock-in contract
- No internet connection required (uses 4G over private network)
- Base Station is connected to 240v power, with backup battery for any power failures
- Going on holidays or moving house, no problems — take HomeSafe with you
- Pendant has up to 2 years battery life, with nothing to charge each night
- Base Station and Pendant HELP button sends an instant alert to our Monitoring Centre
- Speak to our security professionals through the Base Station
- Optional fall-detection Pendant, which raises the alarm automatically
- Automatic ambulance dispatch by Monitoring Centre if pre-authorised
- Comes pre-configured with easy ‘plug and play’ installation
- Waterproof Pendant, wearable in the shower
- Locate device anywhere in your home
HomeSafe Pricing
Starts from $1.00 a day for 24/7 professional monitoring
That is the ongoing cost of HomeSafe — trained operators in our ASIAL Grade A1 Monitoring Centre in Western Australia, ready to answer at any hour of the day or night. There is no lock-in contract and you can cancel at any time.
| Equipment, one-off cost | Standard Pendant | With Fall Detection |
|---|---|---|
| Base Station and one Pendant | $453.54 | $577.14 |
| Base Station and two PendantsIf a second person in the home also needs a Pendant | $548.28 | $795.48 |
All prices include GST. Every Pendant comes with a belt clip and a necklace. If you would prefer not to buy the equipment outright, monthly rental is also available — just ask when you call.
You may not need to pay the full cost. Depending on your circumstances, HomeSafe may be funded through Support at Home, CHSP or your NDIS plan — see the funding options below.
ASIAL Grade A1 Monitoring Centre | ISO Certified | National Security Network member | Monitored in Western Australia | Backed by CTI Logistics (ASX: CLX)
Funding Options
Many of our clients pay little or nothing towards HomeSafe, because a personal alarm is recognised as assistive technology under several government and home care funding programs.
HomeSafe may be funded through:
- Support at Home — the program that replaced Home Care Packages on 1 November 2025. Personal emergency alarm systems are on the Assistive Technology and Home Modifications (AT-HM) list, so HomeSafe can be funded through the AT-HM scheme where an assessed need is documented in your support plan. AT-HM funding sits separately from your quarterly care budget, so you do not have to save up for it. Your Support at Home provider arranges and sources the equipment — talk to your care coordinator, and ask whether an occupational therapist recommendation would help.
- Unspent Home Care Package funds — if you held a Home Care Package before Support at Home began, any unspent funds were carried across and kept in a separate budget. Your provider generally draws on those funds first for assistive technology purchases, so there may already be money set aside that covers HomeSafe. Ask your care coordinator.
- Commonwealth Home Support Programme (CHSP) — CHSP continues to operate separately from Support at Home and is not scheduled to transition before 1 July 2027. Available to eligible participants through your CHSP provider.
- NDIS — HomeSafe costs less than $1,500, which means it may be funded as low-cost assistive technology from a Consumables budget where it meets a disability-related need. Self-managed participants can purchase low-cost assistive technology directly from the provider of their choice and claim through the myplace portal, with no service booking required. Plan-managed participants can arrange payment through their plan manager — we will provide whatever invoice or documentation they need. If your plan is NDIA-managed, you will need to purchase through a registered NDIS provider; we are not registered, so we would not be able to supply you. Whether HomeSafe is funded depends on your individual plan and assessed needs, so check with your plan manager or support coordinator first.
- Silver Chain clients — HomeSafe is available to Silver Chain clients in Western Australia. Talk to your Silver Chain coordinator.
Not sure what you are eligible for?
Call us on (08) 9422 1111 and we will talk you through the options. If you have not been assessed yet, start with My Aged Care on 1800 200 422 or at myagedcare.gov.au. Eligibility and available funds are determined by each program, not by SECURUS, and vary from person to person.
HomeSafe or solosafe? Which one suits
We make two personal alarms, and the right one depends on how much time is spent away from home.
| HomeSafe | solosafe | |
|---|---|---|
| Where it works | In and immediately around the home | Anywhere with mobile coverage, Australia-wide |
| Monitoring cost | From $1.00 a day | From $30 a month |
| Charging | None. Pendant battery lasts up to 2 years | Charged daily, like a mobile phone |
| GPS location | Not required — you are at home | Yes, with geo-fencing |
| Internet needed | No — 4G over a private network | No — Telstra mobile network |
| NDIS funding | May be funded as low-cost AT — self or plan-managed | May be funded as low-cost AT — self or plan-managed |
| Worn in the shower | Yes, fully waterproof | Water resistant |
Choose HomeSafe if the person is mostly at home, or if remembering to charge a device every night would be difficult — the HomeSafe Pendant runs for up to two years with nothing to plug in. Choose solosafe if they go out and about and you want GPS location, or if geo-fencing would help where there is a risk of someone leaving home unnoticed. See solosafe, or call (08) 9422 1111 and we will help you work out which fits.
What are the Benefits of HomeSafe?
Still thinking about a home safety device? Decide for yourself the benefits
Frequently Asked Questions
How does HomeSafe work?
When you press the HELP button on your Pendant or Base Station, an instant alert is sent to our Monitoring Centre. You can then speak directly with our trained security professionals through the base station's built-in speakerphone and microphone. If needed and pre-authorised, our team can also dispatch an ambulance directly to your location
Who is HomeSafe for?
HomeSafe is for anyone who needs enhanced safety and independence at home. This includes individuals living alone, seniors, those with medical conditions, or anyone who wants the security of knowing help is always just a button press away.
Is the Monitoring Centre available 24/7?
Yes, our ASIAL Grade A1 certified Monitoring Centre in Western Australia is staffed by trained security professionals 24 hours a day, 7 days a week, ready to assist you at any time.
Where is the Monitoring Centre located?
Our company-owned ASIAL Grade A1 Security Monitoring Centre is based in Western Australia.
What happens when I press the HELP button?
When you press the HELP button, an immediate alert is sent to our 24/7 Monitoring Centre in WA. Our trained security team will respond quickly to the alert we receive.
Can I speak to someone when I press the HELP button?
Yes, you can communicate directly with our trained security team through the Base Station’s in-built speakerphone and microphone.
Does the HomeSafe Pendant have fall detection?
Fall detection is available as an option. The fall-detection Pendant automatically detects a fall and sends an alert to our Monitoring Centre even if the HELP button cannot be pressed, which matters for anyone who may be knocked unconscious or unable to reach the button.
It is priced above the standard Pendant - see the pricing table on this page, or call us on (08) 9422 1111 and we will talk through which suits.
Can HomeSafe automatically call an ambulance?
Yes, if you have pre-authorised this option, our team at the monitoring centre can dispatch an ambulance directly to your location for immediate assistance when an alert is received.
What if my house is locked, how do Emergency Services access my house if I am unable to unlock?
In the event of emergency where you are unable to let ambulance services or close contacts into your home, we can provide an external wall mount key storage safe, so that assistance can be rendered quickly without the need for damaged entry to home.
The monitoring centre stores the code for your key storage on your account. This is passed onto emergency services only as required.
Is HomeSafe wireless? Do I need a landline or internet connection?
Yes, HomeSafe is completely wireless and connected. It does not require a traditional landline or an internet connection as it uses advanced 4G communication over a private network.
How easy is HomeSafe to install?
Your HomeSafe system comes pre-configured, making setup quick and effortless. It features an easy plug-and-play installation – simply plug it in, and you’re protected.
How long does the Pendant battery last?
The HomeSafe Pendant has a long-lasting battery that can last up to 2 years, minimising the need for frequent changes.
What happens when battery runs out? Can I replace batteries?
No, the HomeSafe Pendant uses a sealed battery designed to last up to two years, which cannot be replaced by the user. The Pendant reports its battery status to our Monitoring Centre, so we know when it is getting low and will arrange a replacement Pendant before it runs out. You will not be left without cover.
What if there is a power outage? Does the Base Station have a backup battery?
Yes, the Base Station is powered by a standard 240v connection and includes a reliable backup battery to ensure continuous operation even during power failures.
Is the Pendant waterproof? Can I wear it in the shower or bath?
Yes, the Pendant is waterproof, so you can wear it with confidence in the shower or bath, ensuring you’re always protected, even in wet environments.
Is HomeSafe monitored in Australia?
Yes, your safety is our priority. Unlike some other monitoring providers, our monitoring centre is based right here in Western Australia.
What is the HELP button for?
Both the Pendant and the Base Station have a dedicated HELP button that is easily accessible for you to press in case of an emergency to get immediate assistance.
What is the range of the Pendant from the Base Station?
The Pendant has a long-range connection to the Base Station, ensuring reliable communication throughout your home and front and backyard of your home.
The actual range will depend on the size and layout of your home and property.
What if I leave my home with the Pendant on, will it still work?
HomeSafe is designed to work in a designated range connected to your home's Base Station. If you leave your home to go to the park, go to the shops etc and want to be protected you should consider our solosafe product.
Can I take HomeSafe with me if I move to a new house?
Yes, HomeSafe is portable between living locations and can easily come with you if you move to a new house.
Can I take HomeSafe with me on holidays?
Yes, you can also take HomeSafe with you anywhere that has 4G/5G coverage.
How much does HomeSafe cost?
Monitoring starts from $1.00 a day, with no lock-in contract, and you can cancel at any time.
The equipment is a one-off cost. A Base Station and one Pendant is $453.54 including GST, or $577.14 with a fall-detection Pendant. A Base Station and two Pendants is $548.28, or $795.48 with fall detection. Every Pendant comes with a belt clip and a necklace.
If you would rather not buy the equipment outright, monthly rental is also available. HomeSafe may also be funded through Support at Home, CHSP, unspent Home Care Package funds or an NDIS plan - call us on (08) 9422 1111 and we will help you work out what applies to you.
Is there a minimum term contract for Monitoring?
No there is no lock-in contracts, so you can cancel the service any time without penalty or additional charges.
What happens if I lose my Pendant?
If you have lost your Pendant and it cant be located, we can organise a replacement Pendant to be sent to you. (charges will apply)
Q: What is the difference between HomeSafe and solosafe?
HomeSafe stays at home. It is a Base Station with a Pendant, covering the home and its immediate surrounds, and the Pendant runs for up to two years with nothing to charge.
solosafe goes with you. It uses the Telstra mobile network and GPS, so it works anywhere with mobile coverage, and it is charged daily like a phone.
If the person is mostly at home, or if remembering to charge a device every night would be difficult, HomeSafe is usually the better fit. If they are out and about, or you want geo-fencing, choose solosafe. Call us on (08) 9422 1111 and we will help you decide.
Contact us
Do you have more questions? Call us on (08) 9422 1111 or fill out the form below.